30 Day Money Back Guarantee
We want you to love the products you purchase from Pivothead’s online store. If at any time within 30 days of receiving your order, you are not 100% satisfied, you may return it to us for a refund. No questions asked. Of course, any item(s) damaged due to reasons not covered under our 1-year warranty cannot be accepted back for refund under our 30 Day Money Back Guarantee. Associated shipping fees are not refundable.
Pivothead frames, lenses and electronic components are guaranteed against manufacturing defects (1) year from the original date of purchase. Dated proof of purchase from and Authorized Pivothead Reseller will be required for all warranty claims. This limited warranty extends only to products purchased from Pivothead or a Pivothead Authorized Reseller. In the event of defects during this period Pivothead at its option will repair or replace the defective part or product with a comparable part or product. Any repaired product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer. Associated shipping fees are not covered.
Exclusions and Limitations
Scratches on lens or frames are considered normal wear and tear, and are not covered under this warranty. Pivothead reserves the right to determine what is considered a manufacturing defect.
This limited warranty does not apply if:
(a) if any electronic compartments have been opened, the warranty is void
(b) the product has been altered or modified in any way, except by Pivothead,
(c) a repair has been attempted by anyone other than a facility authorized by Pivothead to repair the product,
(d) the product has not been operated, or maintained in accordance with instructions supplied by Pivothead,
(e) the product has been subjected to abnormal physical stress, dropping, water or sand damage, misuse, mishandling, electrical current fluctuations, negligence, or accident,
(f) the serial number on the Product has been altered, defaced, or removed.
Pivothead excludes liability for any loss or damaged data which is erased in connection with the repair or replacement of a warranty claim. Pivothead is not responsible for shipping charges associated with warranty returns. Pivothead assumes no liability for any accident, injury, death or any loss or claim related to or resulting from the use of Pivothead products.
Please note, all apparel purchases are not eligible for return unless new and part of a bundle package.
Obtaining Warranty Service
Please contact our Customer Service Department at firstname.lastname@example.org if you are needing warranty services or have any questions at all. We’re here to help five days a week and will respond within 24 hours (usually much quicker though).
Our Customer Service Department will make all attempts to rectify your problems. If we are unable to resolve the issues, we will ask you to send in the product(s) for further review / assessment. In order to send in your product(s) for further review, you must first obtain a RETURN MATERIAL AUTHORIZATION NUMBER (RMA#). You can submit a request for return by visiting our RMA Center.
Once you have received the RMA#, as well as our return address, kindly return the product(s) with a copy of your original receipt and a brief explanation of the nature of the problem(s).
Once our team receives your product(s), we will first determine if the product(s) are experiencing issues because of a true manufacture defect or owner abuse/neglect. If the product(s) shows true manufacture defect, we will either repair or replace the product(s). Please be aware not to attempt repair yourself, as this will void the manufacture warranty.
* Shipments without RMA#, original product packaging and receipt will not be accepted, and returned back to sender without review.