Support Center

Original Series: Troubleshooting

  • How do I update my firmware?

    The firmware is the software that is programmed into your Durango/Kudu eyewear. It is used to operate the devi...

    Dec 02, 2015 09:55AM MST
  • My glasses are freezing

    There are a couple of things you can try to resolve this issue. First, you can try a reset: The most effecti...

    Nov 12, 2015 10:10AM MST
  • My glasses have a Drive Error

    When connecting Pivothead eyewear to a computer, if you are prompted with a “Pivothead Drive Error”, proceed w...

    Nov 12, 2015 10:10AM MST
  • How do I know my battery is low?

    Your Pivothead Original Series eyewear has indicator LED lights that will notify you when your battery is low....

    Nov 18, 2015 04:19PM MST
  • How do I know my memory is full?

    Your Pivothead Original Series eyewear has indicator LED lights that will notify you when your memory is full....

    Nov 18, 2015 04:18PM MST
  • I lost my nose piece

    Sometimes we lose pieces to our glasses and need replacement parts such as nose pieces. If you lose a piece we...

    Nov 18, 2015 04:49PM MST
  • How do I get replacement parts?

    Sometimes we lose pieces to our glasses and need replacement parts such as nose pieces or hinge screws. If you...

    Nov 18, 2015 04:49PM MST
  • My glasses turn on, but will not record or take photos

    Sometimes you Pivothead eyewear will power on but will not record or capture an image. When this occurs it mos...

    Nov 18, 2015 04:40PM MST

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