Support Center

Why is my Live stream choppy?

Last Updated: Jan 04, 2016 09:23AM MST
Potential Causes
  • Insufficient Internet bandwidth: It is possible that the upload speed of your Internet connection is too slow. Check your internet connection at www.speedtest.net. We recommend an upload speed minimum of 3.2 Mbps. 4 Mbps is preferred.
 
  • Insufficient CPU: Ensure additional programs are not running in the background or accessing the Internet (ie iTunes, Skype, YouTube, etc). Your stream can become choppy if your CPU usage is so high that it causes your computer to slow down. This can affect both the broadcaster stream quality and viewer stream quality.

Troubleshooting
  • Close all other programs: By closing other programs running on your computer (iTunes, Skype, YouTube), you will free up CPU and help your computer run faster.
 
  • Lowering the streaming bitrate will help with the stream latency and make the visibility of the stream much better. 

Contact Us

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